Our Feedback

We would love to know what you think of our service and website. Please leave a review to let us know how we are doing. If you'd like us to stock a certain product or range, you can tell us here too!

Based on 1334 reviews
87%
(1163)
10%
(134)
2%
(22)
1%
(10)
0%
(5)
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Hot Clay
Mary Newstead (United Kingdom)
I can’t praise the staff at Hot Clay enough

I often have occasion to ask questions and the staff always go over and above with help. Always a pleasure to deal with Mike Williams in particular. He’s very
knowledgable! Delivery costs are very reasonable too. Thank you.

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Hot Clay
jeremy wood (United Kingdom)
Excellent customer service

My original delivery arrived as promised but minus 1 item. No problem as Hot Clay immediately sent it next day delivery after I emailed them. Prices were very competitive.
Would highly recommend

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Hot Clay
Claire Parker (United Kingdom)
Amazing service

I am a newbie Potter and the help, advice and service has been amazing. A really friendly team.

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Hot Clay
Gaynor Doyle (United Kingdom)
Great selection and service

Such a tempting website. So many products with helpful write ups for use. It makes me want to try all the clays and glazes. It’s useful that glazes often come in a range of size options. Delivery time is pretty quick too. Thanks.

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Hot Clay
Geraldine Reith (United Kingdom)
Quick to deliver.

Good range and prompt delivery, thank you.

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Hot Clay
Rachel McNally (United Kingdom)
Excellent Shop

Great service and good range of products, love the glazes and the smooth white clay is a favourite.

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Hot Clay
Kelvin (United Kingdom)
Excellent service

Carefully packed to ensure excellent condition on arrival and a fast delivery. I’d use them again without hesitation.

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Hot Clay
Julie Elder (United Kingdom)
Great customer service

After a year of pottery classes I decided to convert my garage into a studio. After speaking to Mike who gave me some great advice I purchased a Narbertherm Toploader kiln. Extremely happy with my purchase and the service I have had with your company. Would recommend

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Hot Clay
Joanne Wonders (United Kingdom)
Great service

Fab products, friendly staff and great service, this is my go to for all things pottery

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Hot Clay
Mridula Basi (United Kingdom)
Excellent customer support, perfect materials

Thanking all hot clay team for an excellent customer experience

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Hot Clay
Caroline NS (United Kingdom)
Glaze spray gun

Perfect for the job. Delivered quickly.

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Hot Clay
Lisa Mitchinson (United Kingdom)
Great service

Arrived quickly and well packaged, prices are good and people who work there are super friendly and knowledgable

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Hot Clay
Paul Vince (United Kingdom)
Excellent service

Excellent service. Turned up when they said it would and the order was exactly as ordered.

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Hot Clay
Louise C (United Kingdom)
Great!

Really happy with everything I’ve purchased from Hot Clay so far.
Communication is great, I emailed to see if I could add an extra item and it was sorted super quickly with no fuss at all!
Will be back to buy more I’m sure!

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Hot Clay
L.P. (United Kingdom)
Fabulous Company for Pottery Supplies

Brilliant, knowledgeable team and a waste range of pottery supplies, equipment. The learning centre is very helpful too. Good prices and high quality materials.

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Hot Clay
Stuart Allen (United Kingdom)
Top loader

Recently got a Nabertherm top
Loader from Hot Clay. Mike who works for Hot Clay was friendly and supportive. Over the phone Mike patiently guided me on how to programme the firing cycles. I strongly recommend this company.

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Hot Clay
Joanna Cutbush (United Kingdom)
Good

made my first order with hot clay and I’m very pleased with the products purchased and the communication. All good.

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Hot Clay
Stephen Pearce (United Kingdom)
My ‘go to’ for pottery supplies

I’ve ordered just about all my pottery supplies from Hotclay (any plans for a loyalty card?) including my Gladstone Bailey wheel and Nabertherm kiln. Prompt delivery and great communication - really like the wide range of stock available and free delivery.

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Hot Clay
David Stubley (United Kingdom)
As ever, a great experience

The team at Hot clay are the best. Order is always correct, well packed and posted on time. This last order, I had forgotten a few things and they were able to add them before shipping to save me the additional postage.

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Hot Clay
H.F. (United Kingdom)
Brilliant

Ordered some leg extenders for my wheel, great price, great quality, perfect product, fast delivery, thank you Hot Clay

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Hot Clay
Richard Underwood (United Kingdom)
Speediest Equipment Supply

Just purchased a new kiln, ordered on the Friday and it arrived in the doorstep on the Monday morning.
How's that for Service..
The price could beat anyone.
Result one very happy customer..

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Hot Clay
Rhett Butler (The Netherlands)
Perfect pottery Things

Hot Clays for your things pottery. It's where I buy mine. Great service. 10/10

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Hot Clay
Polly Segal (United Kingdom)
Brilliant

Fab customer services and products - can’t be beaten c

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Hot Clay
Ruth Pike Ceramics (United Kingdom)
Highly recommend

I've been using Hot Clay for years now for various supplies and equipment.

My latest two kilns came from hot clay (better service than their competitors)

I particularly like their Sibelco chocolate speckled clay.
And I'm a regular purchaser of their pottery plaster for my moulds.

I love the free delivery over £60 it keeps me coming back.

They are always prompt and accurate with deliveries.

Always helpful when needed.

I always recommend them to my creative friends.

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Hot Clay
Bianca Sheppard (United Kingdom)
I always come to you first and always for my clay

The clay i order is top notch. I would not go anywhere else I am a hobby pottery but I use a lot of clay and I feel I get best value from you. If I want other things I will check your site first.

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