So as a professional potter, there is a great range of equipment and materials on the hot clay website. I was able to quickly find what I needed and it was in stock. Unfortunately when it came to delivery DPD mucked it up and delivered to completely the wrong place. DPD were no help at all but Demi who got in touch from hot clay was most helpful. She was able to explain what I needed to do and what would happen next. Fortunately the people who had received my package in error brought it round so things were resolved quickly. But I was impressed with the level of service when something had gone wrong, and the reassurance that they knew what they were doing and how it would get sorted. Thank you Demi.
Hot Clay were very helpful, efficient and good value, I will definitely use them again for future purchases.
What can I say? Hot Clay is hot stuff! I bought a kiln in December and the service was amazeballs! Speedy delivery and superb customer service. Puts some of the other suppliers I use to shame. Plus Hot Clays is employee owned, which kinda speaks for itself!
I have bought many products from hot clay and will continue to do so because the delivery is so efficient. When you are creating sometimes you don’t want to wait!
I am very pleased with the pottery wheel and I’m impressed with the service from Hot-clay – top marks!
Excellent help confirming my choice of kiln. Really good price for the kiln and its furniture.
From an initial telephone enquiry, advice, ordering, updating 're delivery and the actual delivery were all 1st class.
Fantastic service, always my first stop when ordering. I only look elsewhere if the don't have the clay/ glaze I need.
Thank you Hot clay
I have always found staff at Hot Clay to be willing to help with product advice and problems. Deliveries have always been quick and products of good quality. Prices are very fair and delivery is free over £60 which makes small orders viable.
All in all a very efficient company to buy from.
I would highly recommend.
The team behind Hot Clay are the politest and most knowledgeable people in the business, that’s why they are the number one supplier!
Order was delivered in 2 working days to the Scottish Highlands about a week before Christmas. Incredible! The powdered stoneware Vitraglaze glazes received are some of the best I've used, very reliable. Great to see them supplied in paper packaging. Many thanks
I brought her sample pots to try out, as I’m still a newby to ceramics, and they are perfect to experiment with. Super fast service. Thank you ❤️
I love the Scandi clay, I use that a lot for my sculptural buildings. The toasted clay is fabulous too. Great value!
From ordering through to delivery and post sales, communication and support was excellent.
Kept me informed about delivery timing and when there was some damage that occurred in transit Hot Clay immediately arranged a replacement part to be FedEx’d to me that arrived very quickly.
My kiln was delivered damaged and the team was immediately on the case to replace it with a new one. Special thanks to Demi, who kept me in the loop
I regularly get my clay from hot-clay. Fast delivery, good communications, great customer service. Good prices.
The team are always happy to answer my silly beginner questions, and if not, sign post me. I love the free delivery ove r£60 which given they sell clay, is just a really nice touch. Highly recommended.
Has variety of clay that can’t be found elsewhere at good price
Good company with a good range of economic tools and clays helps a beginner.
Fantastic customer service and delivery
Absolutely love hot clay, they have a great selection of clay and glazes and now stock glaze ingredients! I order from them monthly and they are always helpful and quick and the free delivery is such a bonus! Highly recommend!!
Fast delivery and free when you spend over £60 which is great. I loved the deals leading up to Christmas.
I’ve been learning ceramics for a year and I got all my gear from Hot Clay. The customer service when I was choosing my kiln and wheel was brilliant. I like how everything is packed with paper. Deliveries are quick . Communication is brilliant.
